Frequently Asked Questions
Who is Sprague?
Sprague has been providing its retail, commercial, industrial, utility and wholesale customers with natural gas since 1994. It sells to over 16,000 accounts located behind 46 utilities from Downeast Maine to Washington, D.C., and west to Ohio.
Founded in 1870 as a distributor of coal and oil, today Sprague is one of the largest independent suppliers of energy products and related services in the Northeast. Sprague can respond to rapidly changing customer needs thanks to its market and trading capabilities plus its network of 19 owned and/or controlled terminals coupled with throughput arrangements at 60 other facilities.
Sprague headquarters are in Portsmouth, New Hampshire, with additional locations in Eatontown, New Jersey, Harrison, New York, and Westborough, Massachusetts.
Can I buy my natural gas from someone other than my utility?
Yes. Competitive natural gas suppliers, known as Energy Service Companies (ESCOs), can provide for your natural gas requirements. These ESCOs will deliver your natural gas requirements to the utility and then the utility will deliver the actual gas to you.
The ESCO, or Sprague in this case, will bill you for the natural gas supplied and any transportation charges needed to deliver the gas to the utility. The utility will bill you only for the local distribution charges to your facilities, and any other charges according to their tariff. You will receive two gas bills, one from the utility for their distribution service and one from Sprague for your supply.
Will the service I receive from the utility change if I buy gas and/or power from Sprague?
No. You will receive the same quality service from your utility regardless of the company that provides your natural gas and/or power requirements.
Will I save money buying gas and/or power from Sprague?
Most Likely. The savings you receive will depend upon the utility's approved rate (which changes), your contract price, and when you purchase your supply from Sprague. However, with Sprague, you have options! You have the option to either lock-in your costs right now, or with natural gas, you can float with the market until the price is right for you and then lock-in at a later date, if you so choose. If you continue to purchase your natural gas and power from your utility, you may not have the ability to lock-in prices and avoid the market swings.
How is Sprague's customer service?
It's great! Sprague has a dedicated Customer Care group that allows you to talk directly with a Sprague employee and get the answers to your questions. Our Customer Care phone line has an average hold time of less than 15 seconds! Call 866.477.7248 or email us at firstname.lastname@example.org.
What natural gas services does Sprague provide?
Many. As a natural gas customer, Sprague will be your energy Supplier, though your utility will continue to provide gas to your business. We are responsible for delivering your actual gas to your utility - sourcing it from different geographies across the United States. Sprague also has the ability to create customized products for you, delivering an energy solution that best meets your demand requirements and appetite for risk. If you ever have emergencies or delivery issues with your actual gas supply, then you would contact your utility for support.
Can I easily get a copy of my contract Terms and Conditions?
Yes. Sprague sends out the Terms and Conditions to every new customer. Additionally, we keep a record of your Terms and Conditions on file. You can call or email us anytime and we will send you a copy whenever you would like.
Where can I go for more information?
If you want to explore the other energy products and services that Sprague offers, please call 1.855.GO.NATGAS (1.855.466.2842), send us an email at email@example.com or complete the simple form on our website