Frequently Asked Questions
Who is Sprague?
Sprague has been providing its retail, commercial, industrial, utility and wholesale customers with natural gas since 1994. It sells more than 65 billion cubic feet of natural gas annually to over 16,000 accounts located behind 46 utilities in 12 states and Washington, D.C.
Founded in 1870 as a distributor of coal and oil, today Sprague is one of the largest independent suppliers of energy products and related services in the Northeast. Sprague can respond to rapidly changing customer needs thanks to its market and trading capabilities plus its network of owned and/or controlled terminals coupled with an extensive network of throughput arrangements at other facilities.
Sprague headquarters are in Portsmouth, New Hampshire.
What energy products does Sprague offer?
Multiple. Sprague offers a wide range of energy products and services; we can provide you a full range of energy options, including natural gas, power, propane, heating oil and power needs for your business, while at the same time keeping an eye on the bottom line.
Can I buy my natural gas and power from someone other than my utility?
Yes. Competitive natural gas suppliers, known as Energy Service Companies (ESCOs), can provide for your natural gas and/or power requirements. These ESCOs will deliver your natural gas and/or power requirements to the utility and then the utility will deliver the actual gas and/or power to you.
The ESCO, or Sprague in this case, will bill you for the natural gas and/or power supplied and any transportation charges needed to deliver the gas and/or power to the utility. The utility will bill you only for the local distribution charges to your facilities, and any other charges according to their tariff. You will receive two bills, one from the utility for their distribution service and one from Sprague for your supply.
Will the service I receive from the utility change if I buy gas and/or power from Sprague?
No. You will receive the same quality service from your utility regardless of the company that provides your natural gas and/or power requirements.
Will I save money buying gas and/or power from Sprague?
Most Likely. The savings you receive will depend upon the utility's approved rate (which changes), your contract price, and when you purchase your gas and/or power supply from Sprague. However, with Sprague, you have options! You have the option to either lock-in your natural gas and/or power costs right now, or float with the market until the price is right for you and then lock-in at a later date, if you so choose. If you continue to purchase your natural gas and/or power from your utility, you may not have the ability to lock-in prices and avoid the market swings.
How is Sprague's customer service?
It's great! Sprague has a dedicated Customer Care group that allows you to talk directly with a Sprague employee and get the answers to your questions. Our Customer Care phone line has an average hold time of less than 15 seconds! Call 866.477.7248 or email us at firstname.lastname@example.org.
How do I start buying my own natural gas and/or power?
To begin the process of buying your own natural gas and/or power, simply fill out this form. If you have any questions about the details of your utility's choice program, call them directly at the customer service phone number located on your natural gas and/or power bill(s).
What natural gas and/or power services does Sprague provide?
Many. As a natural gas and/or power customer, Sprague will be your energy Supplier, though your utility will continue to provide gas to your business. We are responsible for delivering your actual gas and/or power to your utility - sourcing it from different geographies across the United States. Sprague also has the ability to create customized products for you, delivering an energy solution that best meets your demand requirements and appetite for risk. If you ever have emergencies or delivery issues with your actual gas and/or power supply, then you would contact your utility for support.
Can I easily get a copy of my contract Terms and Conditions?
Yes. Sprague sends out the Terms and Conditions to every new customer. Additionally, we keep a record of your Terms and Conditions on file. You can call or email us anytime and we will send you a copy whenever you would like.
How do I sign up?
Request a Natural Gas Quote online and/or Request an Electricity Quote onlineor call 1.855.466.2842 to begin the process of becoming a Sprague customer.
Where can I go for more information?
If you want to explore the other energy products and services that Sprague offers, please call 1.855.GO.NATGAS (1.855.466.2842), send us an email at email@example.com or complete the simple form on our website