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TERMS AND CONDITIONS OF USE

TERMS AND CONDITIONS OF USE

Welcome. Please carefully read the following Terms and Conditions of Use ("Terms of Use") before using this website ("Site"). By using this Site, you agree to follow and to be bound by these Terms of Use, which govern your use of the Site. Sprague Operating Resources LLC or its affiliate ("Sprague") may periodically modify these Terms of Use, and any such modifications will be effective immediately upon posting. We suggest that you periodically check these Terms of Use for modifications. If you do not agree to these Terms of Use or any modifications to the Terms of Use, do not use this Site.

Sprague may modify, suspend, discontinue, or restrict the use and availability of any portion of this Site at any time, without notice or liability. Your use of this Site may be monitored by Sprague and used for Sprague's internal business purposes, without liability.

Limited license and restrictions on use

Sprague grants you a limited, revocable, nonexclusive, nontransferable license to view, store, bookmark, download, and print the pages within this Site solely for your personal, informational, and noncommercial use or as expressly authorized by Sprague in writing. You are responsible for obtaining and maintaining all equipment, services and other materials that you need to access this Site. Sprague reserves all rights not expressly granted in these Terms of Use. Except as otherwise stated in these Terms of Use as expressly authorized by Sprague in writing, you may not:

  • Modify, copy, distribute, transmit, post, display, perform, reproduce, publish, broadcast, license, create derivative works from, transfer, sell, or exploit any reports, data, information, content, software, products, services, or other materials on, generated by or obtained from this Site, whether through links or otherwise (collectively, "Materials");
  • Redeliver any page, text, image, or Materials on this Site using "framing" or other technology;
  • Engage in any conduct that could damage, disable, or overburden (i) this Site, (ii) any Materials or services provided through this Site, or (iii) any systems, networks, servers, or accounts related to this Site, other than those made generally available by Sprague;
  • Probe, scan, or test the vulnerability of any Materials, services, systems, networks, servers, or accounts related to this Site or attempt to gain unauthorized access to Materials, services, systems, networks, servers, or accounts connected or associated with this Site through hacking, password or data mining, or any other means of circumventing any access-limiting, user authentication or security device of any Materials, services, systems, networks, servers, or accounts related to this Site;
  • Modify, copy, obscure, remove, or display Sprague's name, logo, trademarks, text, notices, or images without Sprague's express written permission. To obtain such permission contact the Legal Department.
  • Include the term "Sprague" or any Sprague trademark or executive's name, or any variation of the foregoing, as a meta-tag, hidden textual element, or any other indicator that creates an impression of affiliation, sponsorship, or endorsement by Sprague.

Linking conditions

You may not link to this Site unless you comply with these linking conditions ("Linking Conditions"). Sprague grants you a limited, revocable, nonexclusive right to create a hyperlink to this Site ("Link"), provided you comply at all times with the following conditions:

  • The Link must resolve to Sprague's portal page at www.spragueenergy.com unaltered in any way;
  • The text of the Link must read either "Sprague Operating Resources LLC", "Sprague" or www.spragueenergy.com". You may not use any Sprague logo or graphic, or any other Sprague trademark, as part of the Link without Sprague's express written permission; and
  • The Link and surrounding context on the linking site must not: (a) falsely represent or misrepresent any relationship between the linking site and Sprague, including suggestions of affiliation, endorsement, or sponsorship; (b) portray Sprague or its affiliates, or their products or services, in a false, misleading, derogatory, or otherwise offensive manner; or (c) deliver the Materials in a framed environment or alter the layout, content, look, or feel of the Site.

If you have created a Link that conforms to these Linking Conditions, then you also may include one or more Links to any internal or subsidiary page of this Site that is located one or several levels down from the homepages (known as "deep links"), provided, however, that all such deep links must be in close physical proximity to the Link that conforms to the Linking Conditions. You may not maintain numerous or pervasive Links to this Site.

Your account

Certain parts of this Site may be protected by passwords or require a login. Further, for authentication purposes, certain features on this Site may require you to answer a designated security question. You agree to provide Sprague with current, complete, and accurate information as prompted by the applicable registration process and agree to regularly update this information to maintain its completeness and accuracy. You agree not to obtain or attempt to obtain unauthorized access to such parts of or features on this Site, or to any other protected Materials or information, through any means not intentionally made available to you by Sprague.

You are responsible for maintaining the confidentiality of any account information, user names, logins, passwords, and security questions and answers that you use to access any page or feature on this Site, and for logging off of your account and any protected areas of the Site. Further, you are fully responsible for all activities occurring under your accounts, user names, logins, passwords, and security questions and answers. If you become aware of any suspicious or unauthorized conduct concerning your accounts, user names, logins, passwords, or security questions and answers, you agree to contact Sprague immediately. Sprague will not be responsible for any loss or damage arising from your failure to comply with this paragraph.

Products and services provided to you through this Site may involve the electronic transmission, including via any e-mail address you provide to us, of information that you may consider to be personal financial information or promotional and marketing materials, and you consent to such transmission.

Data, information and content

The Materials on this Site are for information purposes only. Although Sprague may provide data, information, and content relating to your business with Sprague, you should not construe any such information or other content available through this Site as legal, financial or tax advice. You alone will bear the sole responsibility of evaluating the merits and risks associated with the use of any Materials on this Site before making any decisions based on such Materials. In exchange for using such Materials, you agree not to hold Sprague or its third-party information providers liable for any possible claim for damages arising from any decision you make based on the Materials made available to you through this Site.

Copyright policy, notice, and claim information and trademarks

All materials on this Site, whether separate or compiled, including, but not limited to, text, graphics, audio clips, logos, buttons, images, digital downloads, data compilations, software, icons, html code and xml code, as well as all copyright, patent, trademark, trade dress, and other rights therein, are owned or licensed by Sprague and its third-party information providers, and are protected by United States and international intellectual property laws.

Pursuant to Section 512(c)(2) of the Copyright Revision Act, as enacted through the Digital Millennium Copyright Act, Sprague designates an agent as described below to receive notifications of claimed copyright infringement by mail: Legal Department, Sprague Operating Resources LLC, 185 International Drive, Portsmouth, NH, 03801.

If you have any other customer service question or would like an alternative method of reaching us, please click on Contact Us at the top of any webpage.

All trademarks contained on the Site are either the common law or registered trademarks of Sprague Operating Resources LLC or its affiliates or the applicable third party trademark owner.

Feedback

Any comment or feedback you provide to Sprague regarding the Site or products or services available on or associated with the Site is deemed to be non-confidential. This includes suggestions, ideas, comments or other submissions to Sprague whether through the Site or Otherwise. Sprague shall be free to use such comments or feedback on an unrestricted basis, without compensation to you. You agree that no comment or feedback submitted by you to Sprague will violate the rights of any third parties, including copyright, trademark, patent, privacy or other personal or property rights.

Third-party content

Data and other materials appearing on this Site that are provided by third parties are believed by Sprague to be obtained from reliable sources, but Sprague cannot guarantee and is not responsible for their accuracy, timeliness, completeness, or suitability for use. Sprague is not responsible for, and does not prepare, edit, or endorse, the content, advertising, products, or other materials on or available from any website owned or operated by a third party that is linked to this Site via hyperlink. The fact that Sprague has provided a link to a third party's website does not constitute an implicit or explicit endorsement, authorization, sponsorship, or affiliation by Sprague with respect to such website, its owners, providers, or services. You will use any such third-party content at your own risk.

Placement of Orders

If approved by Sprague, you may place orders for refined petroleum products through this Site subject to the terms and limitations set forth herein. Upon placement of any order, Sprague will send you a confirming email ("Confirming Email") setting forth the terms as agreed to by the parties. You shall be solely responsible for notifying Sprague in writing of any inaccuracies in the Confirming Email not more than two (2) business days from Sprague's delivery of a Confirming Email. The terms of a Confirming Email shall be deemed accepted and binding on the parties upon the earlier of: (i) Sprague's receipt of an acknowledgment or confirmation from you with respect to a Confirming Email, or (ii) the beginning of the third business day following Sprague's delivery of a Confirming Email, provided that you have not notified Sprague of any inaccuracies in the Confirming Email. The placement of orders for refined petroleum products through this Site are governed by these Terms of Use, provided, however, that nothing in these Terms of Use is intended to waive or amend any rights or obligation the parties have pursuant to any written agreement you have executed with Sprague governing the purchase of refined petroleum products.

Timeliness of content

All content on this Site is presented only as of the date published or indicated, and may be superseded by subsequent market events or for other reasons. In addition, you are responsible for setting the cache setting on your browser to ensure you are receiving the most recent data.

Termination

The rights granted to you herein terminate immediately upon any violation by you of these Terms of Use. Sprague, in its sole discretion, reserves the right to temporarily or permanently terminate your access to and use of this Site at any time and for any reason whatsoever, without notice or liability. Sprague will not be liable to you or any third party for any termination of your access to or use of this Site.

In the event that the site experiences technical difficulties, unauthorized access, systems failure, communication line failure or any other technical difficulty however caused, Sprague reserves the right to cancel any impacted orders without liability.

Warranty disclaimers

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

YOUR USE OF THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULL EXTENT PERMITTED UNDER APPLICABLE LAW, SPRAGUE AND ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND ANY OTHER THIRD-PARTY INFORMATION PROVIDERS AND VENDORS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL WARRANTIES REGARDING SECURITY, CURRENCY, CORRECTNESS, QUALITY, ACCURACY, COMPLETENESS, RELIABILITY, PERFORMANCE, TIMELINESS, OR CONTINUED AVAILABILILTY, WITH RESPECT TO (I) THE SITE; (II) ANY MATERIALS, PRODUCTS, OR SERVICES AVAILABLE ON OR THROUGH THE SITE; (III) USE OF THE SITE, MATERIALS, PRODUCTS, OR SERVICES; (IV) THE RESULTS OF THE USE OF THE SITE, MATERIALS, PRODUCTS, OR SERVICES; OR (V) THE PLACEMENT OF ANY ORDERS THROUGH THE SITE.

FURTHER, SPRAGUE AND ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND ANY THIRD-PARTY INFORMATION PROVIDERS AND VENDORS EXPRESSLY DISCLAIM ALL WARRANTIES WITH RESPECT TO ANY DELAYS OR ERRORS IN THE TRANSMISSION OR DELIVERY OF ANY MATERIALS, PRODUCTS, SERVICES, OR THE PLACEMENT OF ANY ORDERS AVAILABLE THROUGH THIS SITE.

EXCEPT AS PROVIDED BY LAW, NEITHER SPRAGUE NOR ITS THIRD-PARTY INFORMATION PROVIDERS AND VENDORS HAS ANY RESPONSIBILITY TO MAINTAIN THE MATERIALS, PRODUCTS, OR SERVICES OFFERED ON THE SITE OR TO SUPPLY CORRECTIONS, UPDATES, OR RELEASES FOR THE SAME.

TO THE EXTENT ANY JURISDICTION DOES NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION.

Liability and indemnity

ANY MATERIALS DOWNLOADED OR OTHERWISE OBTAINED THROUGH THIS SITE ARE DONE AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER EQUIPMENT, OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD.

NEITHER SPRAGUE NOR ITS AFFILIATES, SUBSIDIARES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR ANY THIRD-PARTY INFORMATION PROVIDERS AND VENDORS WILL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, REVENUE, INCOME, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, OR DAMAGES CAUSED BY THEFT, UNAUTHORIZED ACCESS, SYSTEMS FAILURE, OR COMMUNICATIONS LINE FAILURE, OR THE COST OF PROCURING SUBSTITUTE GOODS OR SERVICES, CAUSED BY THE USE OF OR INABILITY TO USE THE SITE, MATERIALS, PLACE ORDERS, OR ANY PRODUCTS OR SERVICES PROVIDED HEREIN, OR ANY OTHER MATTER RELATING TO THIS SITE, EVEN IF SPRAGUE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. TO THE EXTENT THAT A JURISDICTION DOES NOT PERMIT THE EXCLUSION OR LIMITATION OF LIABILITY AS SET FORTH HEREIN, THE LIABILITY OF SPRAGUE AND ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND ANY THIRD-PARTY INFORMATION PROVIDERS AND VENDORS IS LIMITED TO THE EXTENT PERMITTED BY LAW IN SUCH JURISDICTIONS.

You agree to indemnify, defend, and hold harmless Sprague, its subsidiaries and affiliates, and each of its and their officers, directors, employees, and agents, from and against all claims, demands, liabilities, damages, losses, or expenses, including attorney's fees and costs, arising out of or related to your improper access to or use of this Site, or any violation by you of these Terms of Use.

Integration and severability

If any provision of these Terms of Use is deemed unlawful, void, or unenforceable, then that provision will be deemed severable from these Terms of Use and will not affect the validity and enforceability of the remaining provisions. These Terms of Use represent the entire agreement between you and Sprague relating to the subject matter herein.

Applicable law and venue

The laws of the State of New Hampshire, United States of America, without regard to principles of conflict of laws, govern these Terms of Use and any dispute that might arise between you and Sprague. If you take legal action relating to these Terms of Use, you agree to file such action either in the Superior Court for Rockingham County, State of New Hampshire, or the United States District Court for the State of New Hampshire and in no other venue, and you consent and submit to the personal jurisdiction of those courts for the purposes of litigating any such action.

Recordings

You agree that Sprague may electronically record, archive, monitor, review or disclose all conversations between Sprague and your agents and employees regarding any commercial business between the parties, without any special or further notice to you. For purposes of this section "Conversations" shall include all telephone conversations, instant messaging or use of technology to communicate including, but not limited to, live "chat". You warrant that you have all necessary consents of your agents and employees to agree to this provision.

What you can do

For your protection, we recommend that you do not provide your account information, user name, or password to anyone. If you become aware of any suspicious activity relating to your account, please contact us immediately.

Forward-looking statements

Some of the information on this website may contain forward-looking statements. Forward-looking statements give our current expectations, contain projections of results of operations or of financial condition, or forecasts of future events. Words such as "may," "assume," "forecast," "position," "predict," "strategy," "expect," "intend," "plan," "estimate," "anticipate," "believe," "project," "budget," "potential," or "continue," and similar expressions are used to identify forward-looking statements. They can be affected by assumptions used or by known or unknown risks or uncertainties. Consequently, no forward-looking statements can be guaranteed.  When considering these forward-looking statements, you should keep in mind the risk factors and other cautionary statements contained in Sprague Resources LP's filings with the Securities and Exchange Commission. The risk factors and other factors noted in Sprague Resources LP's filings with the Securities and Exchange Commission could cause our actual results to differ materially from those contained in any forward-looking statement, and you are cautioned not to place undue reliance on any forward-looking statements."

No materials presented within this Site should be regarded as investment advice. Sprague does not offer to sell or solicit offers to buy securities through this Site. If you are interested in purchasing securities in Sprague Resources LP, it is recommended that you contact a licensed investment advisor and review all filings with the Securities and Exchange Commission before making a purchase of any securities. Material and information is provided for informational purposes only, and is not intended for trading purposes.

Privacy

When visiting this Site Sprague via third party vendors automatically collect and store the following information about your visit:

  • The Internet Protocol address and domain name of your Internet service provider. The Internet Protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer, which can be used to direct Internet traffic to you;
  • The type of browser and operating system you used;
  • The date and time you visited this Site;
  • The time you spent on the Site;
  • The web pages or services you accessed at this Site;
  • The time you spent on the web pages; and
  • The URL or website address of the website you visited prior to coming to this Site and from which any web page on this Site was linked.

This information is used to improve this Site's content and to help Sprague understand how people are using this Site. This information is collected for statistical analysis, to determine what information is of most and of least interest to our visitors, and to identify system performance or problem areas. Sprague does not sell or distribute the information collected from this Site for commercial marketing purposes.


If during your visit to this Site you contact Sprague directly through the Site or via email, your email address and the contents of your email will be collected. The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us. Your email address and the information contained in your email will be used to respond to you, to address issues you identify, to further improve this website, or to forward your email to Sprague personnel for appropriate action. Sprague does not sell or distribute your email address for commercial marketing purposes.


"Personal information" is information about an individual (e.g. an individual's name, address, and phone number). A domain name or Internet Protocol address is not considered personal information. Sprague does not collect any unique information about you (such as your name, email address, etc.) except when you specifically and knowingly provide such information. Sprague does not knowingly collect personal information from children. People are cautioned that the collection of personal information provided by any individual in an email will be treated the same as information given by an adult. Sprague encourages parents and teachers to be involved in children's Internet activities and guide the children whenever children are asked to provide personal information online.



Information collected through this website, personal or otherwise, may, if not protected by federal or State law, be subject to disclosure pursuant to law or court order. Additionally, Sprague may disclose personal information to federal or State law enforcement authorities to enforce its rights against unauthorized access or attempted unauthorized access to Sprague's information.


Sprague limits employee access to personally identifiable information from this website to only those employees who need access to perform a specific job. Security measures have been integrated into the design, implementation, and day-to-day operations of this Site as part of our continuing commitment to the security of electronic content as well as the electronic transmission of information.


This Site is designed to become your personalized access to Sprague, where you decide what information is important to you, and create your own unique Sprague experience. This ability to customize this Site is achieved through the use of cookies, which are simple text files stored by your web browser that provide a method of distinguishing among visitors to websites. Cookies created on the device you use to access this Site do not contain personally identifiable information and do not compromise your privacy or security. We use the cookie feature to store a randomly generated identifying tag on the device you use to access this Site. The use of cookies is a standard practice among Internet websites. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that some parts of the Sprague Site may not function properly if you refuse cookies.


In order to provide visitors with certain information, this Site may provide links to websites of other organizations. A link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or accessibility of that website. Once you link to another website from this website, you are subject to the terms and conditions of that website, including, but not limited to, its privacy policy.


For questions regarding this Privacy policy please contact: customercare@spragueenergy.com


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