Customer Care
We're Here For You
At Sprague, strong relationships are at the heart of everything we do. Our team takes the time to understand your unique business needs and uses decades of energy experience to help you find the best solutions for managing your account and meeting your goals. We’re proud to deliver customer service that’s second to none—responsive, knowledgeable, and always ready to help.
Connect with Customer Care
Our Customer Care team is just a click—or a call—away. Whether you have a question about your account or need assistance with an order, you can now chat live with a Customer Care representative directly through our website for quick, convenient support.
Prefer to talk by phone? You can reach us, Monday through Friday, 8 AM to 5 PM:
Toll-Free: 1.866.477.7248
For Metropolitan New York oil or service:
Phone: 914.381.6600
Email: customercareny@spragueenergy.com
Customer Service You Can Count On
“The customer care team is always helpful and thorough. The response time is awesome and the delivery of product is always prompt.”
"Answered my call right away without any wait time—very personable and friendly. I would highly recommend Sprague for their Customer Service alone.”
“Your company always follows up with me and my requests in a timely manner. Always provides top-notch customer service and makes deliveries as promised.”
“Customer service is very quick and efficient. They are very professional and do everything they can to resolve whatever issue they are faced with.”
“Every time I call customer service, it is quick and I am easily helped. Excellent people to deal with—Sprague has an excellent team.”
“Every year, I need certificates of analysis related to fuel’s sulfur content. Sprague is always super quick at getting me exactly what I need to prove compliance.”
“Highly responsive, customer-oriented, and reliable.”
“Sprague is a delight to deal with—both Drivers and Customer Service are polite and knowledgeable.”
“Customer Service is top notch. Quick responses and status updates.”