For over 50-years, the Massachusetts-based Viscariello Hospitality Group has remained committed to offering warm, welcoming dining experiences across its eight restaurant locations. With a deep investment in both their team and their communities, Viscariello Hospitality Group understands that a well-run, efficient operation including reliable, strategic energy solutions helps protect their business from market swings, giving them peace of mind and the confidence to focus on delivering a great guest experience.
The group’s partnership with Sprague began nearly eight years ago through a connection with the Massachusetts Restaurant Association (MRA). “Sprague is a recognized partner of the MRA, which gave them instant credibility,” said the group’s CFO, Brenda Kelly. “We weren’t actively looking to switch providers, but I felt that if there was even a chance to bring more consistency and support to our energy program, it was worth exploring.”
Building Trust Through Transparency and Unwavering Support
What began as a conversation quickly evolved into a trusted relationship. The Viscariello Group appreciated Sprague’s transparency and professionalism from the start, but what truly set the company apart was its commitment to backing up its service with data and accountability. “We didn’t just sign a contract and move on. We took time to track our rates and usage, and Sprague was there the entire way by being proactive, responsive, and ready to answer every question,” said Kelly.
That level of trust became even more critical when the business encountered a challenging situation involving a deceptive third party that claimed to be an energy partner. Sprague immediately stepped in to help resolve the issue by providing guidance, support, and peace of mind at a moment when it was needed most. “That kind of support isn’t typical. Sprague didn’t just walk us through the process; they stood with us. That’s what a real partner does,” said Kelly. “It’s such a comfort having a partner I can turn to and say, ‘This just happened, what do I do, and how do I fix it?’ When it comes to any issue, I don’t have to stress. I just make a call, and they either guide me through the next steps or take care of it directly.”
Empowering Smarter Energy Decisions with Lasting Business Impact
With regular check-ins, rate monitoring, and market insights, the Sprague team continues to work hand-in-hand with the group to ensure their energy strategy remains aligned with their goals. “Sprague helps us stay informed and confident in our energy decisions. The process was straightforward from the start,” explained Kelly. “I sat down with Sprague and examined the energy bills from our eight locations. They showed me the pricing programs and how they compared to what we were paying.”
The value of the partnership with Sprague is felt across the organization. With greater budget predictability and less time spent worrying about energy management, the team is able to focus on what matters most, serving their guests, supporting their staff, and growing their business. “We’re proud of the benefits we offer our employees, and having the right partners in place helps make that possible,” explained Kelly. “By working with Sprague we are able to invest more in our team with increased wages, bonuses, and benefits. We offer health insurance, 401k, and disability coverage; having budget stability with Sprague made that possible.”
When asked what she tells others considering an energy partner, Kelly doesn’t hesitate. “I’ve already recommended Sprague. I tell people they’re crazy not to give them a call.” Sprague’s team doesn’t just understand the energy landscape, they understand people and business. They offer more than expertise; they provide clarity, consistency, and care. In a fast-paced, demanding industry where trust is everything, the Viscariello Hospitality Group found exactly what they needed in Sprague.
For the Viscariello Hospitality Group, Sprague isn’t just a supplier, they’re an extension of the team.
