For more than two decades, Morgan Linen Service has relied on Sprague to power its operations in Albany, NY. Morgan Linen is a family-owned business serving restaurant, hospitality, education, and medical clients with a rich history dating back 120 years. With a legacy rooted in providing textile rental services to steam lines, railroads, restaurants, hotels, educational institutions, factories, and medical facilities, Morgan Linen proudly caters to over 2,700 businesses, spanning from Lake George to Harriman and from Gloversville to Bennington. Sprague powers Morgan Linen’s sites in Albany at their main plant and a processing plant in Albany ensuring consistent service delivery to their valued clients.
Morgan Linen’s focus is on delivering quality service, a mission made easier by partnering with Sprague. Like Morgan Linen, Sprague’s history runs deep. Founded in 1870, Sprague has been serving customers for more than 155 years. That shared longevity has helped create a partnership built on mutual understanding.
“Our relationship with Sprague goes back at least 25 years, longer than I’ve been keeping track,” says Morgan Linen Controller, Kathleen Norman. “From the start, Sprague has been good to us both in price certainty and in commitment to excellent customer care. That’s why we’ve never had a reason to leave.”
Consistent Value and Service Over the Years
From the earliest days of the partnership, Sprague has stood out for its competitive pricing and unwavering customer support. “They’ve always provided us with consistent value, which is important for a family-owned business like ours,” explains Norman. “Our Sprague representative is fantastic and takes great care of us, handles any issues quickly, and makes sure we’re getting the best possible rates compared to other suppliers.”
That stability has directly supported Morgan Linen’s business, allowing the company to keep energy costs in check and focus resources on operating and maintaining its facilities, including the gas-powered boiler essential to daily operations. “Sprague’s consistency over the years has allowed us to focus our resources on other areas of the plant,” Norman says. “That stability helps us reinvest back into the business.”
The Kind of Partner You Can Count On
Over the years, Sprague’s responsiveness has become a defining part of the relationship. Norman recalls a billing issue with a new staff member that led to a finance charge. “I sent it straight to our Sprague representative, and they immediately took care of it. That’s the kind of service you can’t put a price on.”
For Norman, the decision to recommend Sprague to others is an easy one: “You’ve got nothing to lose. Give them a chance to show you what they can do for your business.”
Morgan Linen has found more than just a supplier in Sprague, they’ve found a partner who understands their business, values their relationship, and works year after year to keep them running strong.
