TriMark United East (TriMark) is one of New England’s leading providers of foodservice equipment, supplies, and design services, serving a wide range of industries including restaurants, healthcare, education, and entertainment. With a focus on efficiency and reliability, TriMark plays a vital role in helping food service operations run smoothly and successfully.
TriMark’s partnership with Sprague Energy began a few years ago when President Jeff Bean sought an energy partner who could better align with the company’s evolving goals. Rising costs and lackluster customer service from previous providers made it clear that change was necessary. After connecting with the Sprague team through the Massachusetts Restaurant Association (MRA), the choice quickly became clear. Sprague’s reputation in the hospitality space, particularly through its strong partnership with the MRA, was one of the deciding factors. “Sprague being a valued member of the MRA deserved the opportunity to earn our business,” said Bean. “Sprague is a key partner of the MRA and I hear from customers all the time about how they value that sponsor support,” Bean added.
By leveraging expertise in the wholesale power market and developing a deep understanding of its customers’ energy needs, Sprague helps businesses like TriMark achieve budget certainty and pricing flexibility with personalized support. Sprague offers a genuine personal touch that many companies in the energy industry do not. “They proactively reach out, help us manage costs, and always look out for our best interests,” said Bean. “You want to feel like your partners are working on your behalf, not just sending you a bill. I really feel like they’ve got our back.”
The team at Sprague works with TriMark to ensure they stay on track with their energy budget goals. By creating regular check ins, performing market research and adding value to the relationship, Sprague ensures TriMark can maintain their competitive edge without worrying about energy costs. “Partnering with Sprague has made our energy strategy more effective” said Bean, “They regularly review our pricing to make sure it’s competitive and they have ongoing conversations with us about the value they provide. Consistency and engagement are important.”
Bean values the Sprague team’s industry expertise, allowing TriMark to make informed decisions about its energy program. “Without Sprague, we would be more blind to what’s out there, you don’t know what you don’t know,” said Bean, “having a dedicated sales rep explain the fees, options, and pricing really matters because many people just think the rates are fixed, not realizing they can be optimized. Sprague’s sales team knows the information and they break down a complicated industry making it simple for the end user. They take something convoluted and make it manageable.”
From navigating the complexities of energy procurement to offering reliable, proactive support, Sprague brings clarity, confidence, and control to an often-overlooked part of business operations. Sprague’s commitment to transparency, education, and personalized service empowers companies like TriMark to make smarter, more informed decisions. To keep their focus on what they do best, TriMark relies on trusted partnerships with businesses like Sprague Energy. Through this relationship, TriMark gains budget certainty, greater control over their energy costs, and a team dedicated to helping them succeed.
For TriMark, Sprague isn’t just a vendor; they’re a trusted partner helping fuel the future.
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