New Secure Login Portal

New Secure Login

We are excited to announce the launch of our new secure login portal, also known as Okta. This portal is designed to enhance the security of your Sprague account and provide an extra layer of protection, ensuring your account information remains safe and secure.

Circular icon featuring a blue shield with a keyhole and a checkmark, surrounded by segmented red and blue rings, symbolizing security and verification.

Enhanced Security

Adds an additional layer of protection to keep your account information secure

Circular icon with a blue checkmark inside a clockwise arrow, surrounded by segmented red and blue rings, representing reliability, refresh, or recurring validation.

Easy Access

A streamlined login process for quick and easy access to your account

Circular icon featuring a blue padlock above a password entry field, enclosed by segmented red and blue rings, symbolizing secure login or data protection.

Password Management

Simple steps to reset your password whenever needed

Resource Guide

We want to ensure you have all the resources you need for a smooth and successful transition.

To support you through this update, we've created step-by-step guides on logging into the new secure portal and resetting your password.

For the mobile app, please make sure you have the latest iOS and Android operating system updates.

Video Support

Creating an Account

Resetting Password

Step-By-Step Documents

Graphic showing hands typing on a laptop keyboard with the text “How to Create an Account” above a red cursor click icon, framed by red and blue wave accents.

Graphic with the text “How to Reset Your Password” above a red cursor click icon, featuring a blurred password entry field in the background and framed by red and blue curved accents.

Frequently Asked Questions

Who should I contact if I run into an issue?

If you have any questions or concerns, we’re here to help. Talk with a local customer care representative Monday through Friday, 8 am to 5 pm by calling 1.866.477.7248

Running into an issue when updating on the mobile app?

Please ensure you have the most recent iOS and Android operating system updates.

Your Partner in Energy

If you have any questions or concerns, we’re here to help. Talk with a local customer care representative within 15 seconds Monday through Friday, 8 am to 5 pm by calling 1.866.477.7248